Frequently Asked Questions

You can apply online through our website or visit the leasing office for assistance with the application process.

Applicants will need a valid photo ID, proof of income from the past 30 days, and any additional documentation requested during screening.

Yes, application and administrative fees may apply. Please contact the leasing office for current pricing and specials.

Lease terms that are offered do vary, please contact the leasing office for current lease terms available.

Applications are typically processed and approved within 3-5 business days after all required documents are submitted.

Rent is due on the 1st of each month.

Rent can be paid online through the resident portal, by cashier’s check, or Walk-In-Payment Systems (WIPS).

Yes, autopay can be set up through the resident portal for convenient monthly payments.

Maintenance requests can be submitted through the resident portal and by email.

Emergency maintenance includes issues such as flooding, no heat when below 50 degrees outside, no air when over 80 degrees outside, electrical hazards, fire, or major plumbing leaks.

Routine requests are generally completed within 24–48 business hours depending on the issue. Emergency calls within 2 hours.

Flats at Leland pairs modern apartment living with amenities thoughtfully designed around the coastal lifestyle. Residents can unwind at our resort-inspired pool, work out on their own schedule in our state-of-the-art 24-hour fitness center, and enjoy a welcoming off-leash bark park where pets are treated like family. Spacious private storage areas provide room for kayaks, beach equipment, and outdoor gear, while community grilling stations and green spaces create inviting places to gather. Our beautifully appointed clubhouse serves as the heart of the community; a perfect spot to connect with neighbors, work remotely, or simply enjoy a complimentary cup of coffee.

Yes! Flats at Leland proudly welcomes pets of all shapes and sizes. Unlike many apartment communities, we have no breed restrictions and no weight limits, because we believe every pet deserves a place to call home. Whether your companion is a tiny terrier or a gentle Saint Bernard, they'll enjoy our spacious off-leash dog park and pet-friendly atmosphere. At Flats at Leland, we understand that pets are family, and we've created a community where every member of the household feels welcome.

Yes, valet trash service is available for residents. Collection schedules and guidelines are provided at move-in.

Absolutely. Flats at Leland provides abundant resident and guest parking throughout the community. Our unassigned parking approach offers convenience and flexibility, making it easy to find a space without the need for designated spots. Residents and visitors are asked to observe all community parking policies to ensure a positive experience for everyone.

Residents must complete all lease documents, pay required move-in costs, and provide proof of utilities and renters insurance.

Utility setup instructions are provided with your welcome email. Residents are responsible for setting up services prior to receiving keys.

Transfer options may be available depending on lease terms and apartment availability. Please contact the office for details.

Written notice 60 day must be submitted according to the terms outlined in your lease agreement.

Please contact the non-emergency line for local authorities if noise persists at an excessive level for 30 minutes or longer. Additionally, report any such disturbances to the leasing team by phone or email.

Yes, as long as decorations comply with community guidelines and do not create safety concerns.

For the safety of the community, grills are not permitted on patios or balconies, though the community does offer several grills in a parklike setting.

Leland combines the charm of a growing coastal town with convenient access to everything the Wilmington area has to offer. Located just across the Cape Fear River, residents enjoy a more relaxed pace of life while remaining close to the region's top employers, dining, shopping, entertainment, and waterfront attractions. The surrounding area is rich with opportunities to explore nature, from nearby beaches and paddle trails to parks, preserves, and scenic coastal landscapes. At Flats at Leland, residents can embrace that outdoor lifestyle through amenities such as our inviting pool area and generous, outdoor gear-friendly private outdoor storage areas, all while enjoying the comfort and convenience of a thoughtfully designed community in one of southeastern North Carolina's most desirable locations.

At Flats at Leland, every apartment is thoughtfully appointed with the finishes and features today's residents value most. Gourmet-inspired kitchens showcase stainless steel appliances, granite countertops, and built-in microwaves. Spacious floor plans are complemented by hard-surface flooring in many units, full-size washers and dryers, deep soaking tubs, and generous private patios or balconies. Modern conveniences such as ceiling fans, high-speed internet access, and fireplaces in every home create a comfortable, connected living experience designed around your lifestyle.

Visit flatsatleland.com or contact the leasing office directly during business hours for assistance.

Our leasing office is open during the following hours:

Day:

• Monday 9:00 AM – 5:00 PM
• Tuesday 9:00 AM – 5:00 PM
• Wednesday 12:00 PM – 5:00 PM
• Thursday 9:00 AM – 5:00 PM
• Friday 9:00 AM – 5:00 PM
• Saturday Closed
• Sunday Closed

You can reach our team at (910) 994-0614 during office hours. We look forward to helping you learn more about Flats at Leland, schedule a tour, or answer any questions you may have about the community.